Shipping policy

Order Processing & Dispatch

We prepare and dispatch all orders within 1–4 business days after payment confirmation, reducing customer waiting time to ensure all seafood products are delivered in a timely manner.

International Shipping & Delivery Time

Our standard international delivery typically takes 6–14 days to reach global destinations. Delivery times are estimated and may vary according to different shipping regions and local customs clearance status. You can select the rush shipping option at checkout if you need faster expedited delivery.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or extra charges of any kind.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected additional costs.

Packaging & Shipping Protection

We use high-strength, shockproof and insulated packaging materials tailored for seafood goods, effectively protecting products and maintaining freshness throughout the entire transit process. For high-value orders, optional shipping insurance is available at checkout to bring customers extra peace of mind.

Delivery Inspection & After-Sales Service

Please carefully inspect the outer packaging upon delivery. If you notice damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately. If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange return, exchange or other appropriate solutions accordingly.

Customer Support

If you have any questions about shipping, customs procedures or delivery progress, our customer support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@jasphub.shop or phone: +64 27 318 6047.

Thank you for choosing JASPER COLE PETERS! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.